Customer Journey

Have I told you about when my cousin came to visit?

My cousin lives abroad.

She rang to say she was coming for a visit with hubby…

We always had a great time when we were in our teens, so I was excited to see her.

She wanted to stay with me for the second of a 4-week visit.

Their itinerary:

Week one was for visiting her mum; week two my house; week three her brother’s; then a week at the coast, on their own, before returning home.

So what did I know about her journey?

1. That they were …